Supplies & Maintenance

What is the Healthcare Multifunction Printer? | HIPAA Compliant Patient Record Sharing

Submitted by Mary Shamburger on Thu, 01/21/2021 - 09:00

Every day healthcare professionals strive to protect their patient’s files and private information to ensure HIPAA compliance is always met. 

However, the lengthy process of sharing files via analog fax leaves too much room for error. Sending a document through an unsecured email, or leaving a loose record on your desk, violates HIPPA compliance. Unfortunately, these issues occur more frequently than we would like. 

With these stress points in mind, Kno2 created a solution that guarantees HIPPA compliance is always met. Kno2’s healthcare solution combines with Xerox’s multifunction printing devices to identify and eliminate all potential security concerns. 

Will Old Supplies Work for Your New Machine? (3 Changing Machine Questions + Answers)

Submitted by Shannon Scoggins on Tue, 01/19/2021 - 09:00

Are you upgrading or trading in your current copier/printer?  

You might be wondering if your old supplies will work with the new machine or if the old machine’s hard drive will be secure. 

These are common questions we get when customers change machines. 

After reading this article you will have a better understanding of if old supplies will work with the new machine, where to recycle supplies, and how to ensure your hard drive is secure when changing copiers. This will ensure you have a hassle-free experience when switching machines.  

Why Did My Copier/Printer Bill Go Up? 3 Common Reasons Explained

Submitted by Shannon Scoggins on Thu, 01/07/2021 - 09:00

Have you noticed your copier/printer bill rise recently?  

You’ve already spent valuable time and money investing in the perfect copier for your business needs, and you continuously budget for service and supplies each month, so we understand seeing an unexpected rise in your copier bill can be alarming.   

However, there is usually a simple explanation. This article explains the three most common reasons why you may see a rise in your current copier/printer bill.  

What Products and Services Do We Offer?

Submitted by Karla Metzler on Tue, 12/15/2020 - 09:00

You might be scrolling through our learning center or product catalog thinking besides copiers, what can you provide me? 

Of course, we do sell copiers and multifunction devices. As an Authorized Xerox Partner, we are licensed to sell a wide variety of Xerox machines, from a small desktop printer to a massive production unit. 

If you have printing needs, we have a machine for you. 

However, we want to provide you with more than just a printer. We want to equip you with the technologies to transform your machine into a workplace assistant.  

How to Order Supplies for Your Copier/Printer (Toner and Other Consumables)

Submitted by Shannon Scoggins on Tue, 12/01/2020 - 09:00

What number do I call to order supplies? 

This is a common question new or soon-to-be customers ask us. After all, supplies are required to keep your machine running.  

We hope to make your experience working with us and ordering supplies as seamless as possible.  

After you read this blog, you will know exactly who to call to order supplies and other related questions. 

Updated  MacBook  OS and Lost Xerox Printing Capabilities (Solution)

Submitted by Karla Metzler on Tue, 11/24/2020 - 09:00

Help! I just updated my MacBook, and I lost the printing capabilities of my Xerox device!  

Don’t panic; this is an issue we have handled many times. We have put together a step-by-step guide (with pictures) to help you resolve this issue. 

Disclaimer, this guide is for MacBook specifically. If you’re having issues with another laptop brand, such as Chromebook, the answer and solution will differ from this guide.  

After reading this article, you should be able to print from your MacBook once again, with all your Xerox features.  

Why You’re Experiencing Problems When Printing From a Chromebook

Submitted by Karla Metzler on Tue, 11/17/2020 - 09:00

The popularity and affordability of Chromebook laptops by Google has made this device a competitor in the computer industry. While this device has proven useful for the demographic of high school students and college undergrads; Chromebooks aren’t as useful in a business environment.  

With Chromebook’s tantalizing price point and basic functionalities, the question becomes why isn’t a Chromebook right for your business needs?  

However, if you already own a Chromebook you might already be asking the question that this article will address, why is your Chromebook not printing or working correctly with your multifunction printing equipment? 

Auto Toner Shipments Explained | What Is On-Hand Balance?

Submitted by Michaela McMellan on Thu, 11/12/2020 - 09:00

When purchasing or leasing a multifunction printer (MFP) from a copier vendor, you’ll likely want to add the auto toner shipment to ensure supplies arrive on time, removing the stress of ordering and waiting on toner shipments or over-paying for expedited shipping.  

Understanding the auto-toner shipment, what mistakes to avoid, and your company's on-hand balance is important for those who plan to utilize this service. 

Auto Toner Shipments 

The auto-toner shipment is a service that comes with maintenance plans for most machines at an affordable monthly price, to ensure you always have toner when needed. 

3 Training Resources for Your Xerox Copier/Printer

Submitted by Michaela McMellan on Thu, 09/24/2020 - 09:00

Owning or leasing a Xerox copier/printer is a strategic decision that is sure to increase productivity and workflow in your office. However, if you’re having difficulty using all the features, it could impact your office productivity. 

 If you’re not used to using a multi-function printer (MFP) that allows you to print, scan, copy, and fax all in one place, you may have some questions. You could need assistance in changing trays or toners or even learning about the features and apps your Xerox machine provides. 

Xerox Introduces “Everyday Toner” for Major Printer Brands

Submitted by Michaela McMellan on Tue, 09/15/2020 - 09:00

Toner is an essential part of owning a copier/printer. No matter the reason for purchase (personal, business, school), you’re going to need to purchase toner, which can be expensive.  

The toner industry has historically made you choose between affordable or quality toner. 

If you opt for high-quality OEM (original equipment manufacturer) toner, which most businesses need, the price can add up. 

However, opting for inexpensive drill and fill toners lead to ink spills, hazardous materials, and repeated service repairs. 

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