We know how hectic your day can be. Between managing your business, keeping up with daily operations, and ensuring everything runs smoothly, the last thing you want is another task bogging you down. Whether it’s ordering supplies, scheduling a service call, or paying an invoice, waiting for business hours to resolve these tasks can be frustrating—especially when time is of the essence.
At Strategic Technology Partners of Texas (STPT), we get it. With over 40 years of experience providing top-tier print and office solutions, we’ve seen firsthand how important it is to make things easier and more efficient for our customers.
That’s why we’re thrilled to introduce our new customer web portal. Through this portal, you’ll be able to access your account 24/7, allowing you to place service calls, view invoices, order supplies, and more—all at your convenience. In this blog, we’ll explain how the customer portal can help simplify your experience with STPT and make managing your account easier than ever.
What is our New Customer Portal?
Our customer portal is directly tied to our back office software, which acts as the central hub for all of our invoicing, inventory, meter collection, billing, customer information, and leasing services. As an STPT customer, your customer portal allows you to access everything you need to manage your account in one place—whether that’s placing a service call, ordering supplies, or checking on your invoices.
With this portal we’re offering you a modern solution built on years of expertise to ensure your business runs more efficiently.
What Can You Do with Your Customer Portal?
Here’s a breakdown of the features a customer portal offers to make managing your account more streamlined and efficient:
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Check Equipment and Service Records: Get an overview of your equipment, including service history, at any time. This helps you stay on top of maintenance and avoid unexpected downtime.
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Place Service Calls: Whether it's 2 PM or 2 AM, you can log into your customer portal account and place a service call without having to wait for office hours.
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Order Supplies: Running low on toner? With e-info, you can order supplies directly through the portal and have them delivered promptly.
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Pay Invoices: Keep track of your billing and pay invoices whenever it's convenient for you—whether that's during a busy workday or late at night. Currently, the portal supports credit card payments.
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Submit Meter Readings: If your equipment requires manual meter readings, you can easily enter them through your portal, saving you the hassle of submitting them via email or phone.
Benefits of Having a Customer Portal Account
The convenience of a customer portal account is undeniable. Here’s why we think it will be a game-changer for STPT customers:
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Access Anytime, Anywhere: Your business doesn’t stop at 5 PM, and neither should your ability to manage your account. Your web portal gives you 24/7 access to your account details.
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Greater Control: You no longer have to rely on office hours or phone calls to manage your account. You can handle everything from service calls to payments on your own schedule.
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Streamlined Operations: All your service records, equipment details, and billing information are in one place, making it easier to keep your office technology running smoothly without the back-and-forth.
Potential Drawbacks A Customer Portal
Of course, no system is perfect. Currently our customer portal only supports payments via credit card. If you prefer to pay via check, ACH, or another method, you will still need to contact our office directly. However, we are constantly working to improve our systems and are exploring more payment options for the future.
How to Set Up Your Customer Portal Account
Setting up your customer portal account is simple, but there are a few steps to follow:
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Contract Type: First, you must have an active contract with STPT, specifically an eValet contract (not an Agent contract). If you're not sure what kind of contract you have, feel free to reach out to us for clarification.
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Contact Us: To set up an account, you’ll need to contact our office. We will activate the customer portal access for each individual user, not the business as a whole, which allows us to maintain security and ensure the right people have access.
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For Larger Accounts: If your company has multiple people managing the account, we will soon have a form ready for you to fill out to authorize access for multiple users.
If you’re a smaller business with just one person managing the account, the process is even simpler—just contact us, and we’ll set you up with your customer portal access.
Ready to Simplify Your Account Management?
At STPT, we’re excited to bring this new tool to you, our valued customer. Our new customer portal is all about putting the power in your hands, giving you the flexibility and convenience to manage your account on your own terms. Whether you’re placing a service call after hours, ordering supplies, or checking on an invoice, a customer portal account makes it easy.
If you have any questions or are ready to set up your customer portal account, don’t hesitate to contact us. Our team is here to help you every step of the way and ensure that your transition to using the portal is as smooth as possible. Let’s take the next step in improving your STPT experience together!
