Everything is chugging along nicely: your service technician just repaired your printer’s belt for you, which was failing and causing printer slowdowns.
Now, you’re ready to get your printer up and running again so you can stay on top of important business orders.
Except, only two weeks later, your printer is stalled again.
As more and more projects pile up, you have to wait for your service technician to come back out to your location and replace two additional parts.
Now, you’re several days behind schedule, and your clients are not happy. Your employees are finding it difficult to complete work tasks, and everyone is falling behind.
Unfortunately, scenarios like this one sometimes happen when you’re on a basic preventative maintenance plan.
If your service tech had just checked those other parts when they repaired the printer belt, you could have avoided this problem.
That’s why our print experts at STPT recommend Xerox’s Total Call Service—at no additional cost, you can make every service visit a full-service appointment to help protect your machine and save your office valuable time and money.
As a Xerox Diamond Authorized Solution Partner, STPT offers stellar on-site service for our Xerox printers, and we want to make sure our customers know all about the helpful, free services they’re entitled to as Xerox customers.
In this blog, we’ll explain what Total Call Service is and how it can benefit your company without increasing costs for you.
What Is Total Call Service?
STPT offers Total Call Service, which means your service technician always takes the time to evaluate and replace parts during routine service or repair appointments.
With Total Call Service, your service technician repairs or replaces parts due for preventative maintenance, and they also evaluate all your machine’s parts and preemptively replace parts that are nearing the end of their mechanical life expectancy.
This keeps you ahead of the game so you can avoid some of the mechanical breakdowns that naturally occur with printer parts over time, saving you time and money by decreasing the amount of repair visits required and limiting machine down-time due to replacement and service needs.
Most companies only offer preventative maintenance, which means they will service your machine and its parts based on regular time intervals to try to avoid major issues.
Unfortunately, all things mechanical are going to have breakdowns. Preventative maintenance is no guarantee that your printer is not going to require regular service. Total Call Service helps cover the gaps left by spotty Preventative Maintenance, so you don’t end up in a tight spot.
Total Call Service vs. Preventative Maintenance
Total Call Service and Preventative Maintenance sound pretty similar. So, what’s the difference between the two?
Preventative maintenance is scheduled; total call is performed every time a Xerox service tech visits the machine. This is preventative maintenance and total repair at the same time, every time.
Put simply, preventative maintenance only offers you routine service—the bare minimum repair and service needed to keep your copier printer running optimally. Total Call Service combines preventative maintenance with total repair, so that all your working parts are checked and serviced at the same time.
A typical preventative maintenance appointment may mean a service technician coming to do a wellness check on specific laser printer parts to determine repairs that are needed. When they get on-site, they see you need a drum replaced, so they replace the drum without checking any additional components on your copier printer.
Total Call Service looks more like this: your service technician comes to replace the drums on your laser printer and checks all other systems and parts on your copier printer. If any are not working optimally or will need service soon anyway, your service technician will go ahead and replace and repair all the parts at once—so you don’t have to request multiple service visits.
Any time Xerox comes out to service your machine, they perform a total call service.
How Can Total Call Service Benefit Your Business?
As much as you may love your STPT service technician, we know you’d probably like to see less of them. Total Call Service means you’ll have fewer service calls, which will free up your machine for use. Instead of pausing important print jobs for multiple service visits, you can get everything done at one time.
This increases machine availability and up-time for use, and it also means you waste less time waiting for people to come fix a broken, damaged, or slow machine.
Xerox understands that it is more important for the customer to be up-and-running, and that’s why STPT replaces parts before problems start—not after.
Xerox print vendors like STPT are some of the only companies that offer this service for consumers. For many machines, manufacturers require their personal techs to service and replace items. This can take weeks, meaning your business must function without its laser printer for long periods of time, impacting your bottom line and possibly frustrating customers and employees.
Xerox is a company that uses consumable-replacement-units (CRUs), which means they give their customers more control over maintenance and service. Xerox branded printers come with many CRU items, like maintenance kits, which you can easily replace yourself or with help from an STPT service technician.
This provides businesses with a decreased need for service and makes your machine run longer between service calls.
When you have an STPT or Xerox maintenance plan on your machine, you get Total Call Service every time, giving yourself the maximum amount of time between service calls.
Who Would Be a Fit For Total Call Service And How Much Does It Cost?
One pro of Total Call Service is that it comes at no additional cost to you.
Any business that has a maintenance plan for their Xerox branded printers benefits from having Total Call Service. STPT offers this free, helpful service to all our customers.
Interested in Total Call Service?
Total Call Service is a useful and effective part of our service offering for companies that have Xerox printers.
It offers many benefits for users without any added costs, making it a great additional benefit for Xerox and STPT customers.
Since we are partners of Xerox, we can offer you this helpful service and provide our expert-led guidance on service solutions that will work best for you.
We can also offer quotes on printing equipment of all sizes if you’re looking for new technology. If you would like to inquire about Total Call Service or any other printing solution, reach out to us for more information.
