What Is Xerox's Robotic Process Automation?

Have you ever found yourself thinking, "There has to be a smarter way," while handling repetitive tasks such as entering invoices, onboarding new hires, or managing customer service emails? These routine activities drain valuable time and energy that could be better spent on work that truly advances your business.

This is precisely where Robotic Process Automation (RPA) can make a difference. As part of Xerox Capture and Content Services, RPA helps streamline your business by handling the boring stuff so your team can focus on higher-impact work like strategy, innovation, and growth.

As longtime Xerox solutions partners, we’ve worked with countless organizations who are ready to automate the busywork but aren’t sure where to start. In this blog, we’ll break down what Xerox RPA is, how it fits into Xerox’s broader digital ecosystem, and whether it might make sense for your team.

Want to understand how RPA fits into the bigger picture? Check out our Guide to Xerox Digital Services, which includes capture, workflow automation, and workplace solutions.

What Is Robotic Process Automation (RPA)?

Xerox Robotic Process Automation is about using software bots to handle repetitive, rules-based digital tasks. They’re like virtual assistants that live in your systems and carry out everyday tasks such as data entry, payroll, scheduling, email handling, and more.

These bots can be pulled directly from Xerox’s prebuilt Bot Catalog or custom-developed to fit your organization’s specific processes. They work around the clock, don’t make mistakes, and don’t get tired, which is more than we can say for any of us by Friday afternoon.

And, as stated earlier, RPA isn’t just another tech add-on. Xerox offers RPA as part of its Capture and Content Services, a broader digital transformation offering that helps organizations handle everything from digitizing paper documents to streamlining workflows.

Want to learn more about the full service? Read our blog on Xerox Capture & Content Services.

What Can Xerox RPA Do?

One of the best things about Xerox RPA is how flexible it is. With bots available for HR, finance, operations, and more, there’s a good chance your team could hand off some of their least favorite tasks.

Here are a few standout examples from the Xerox Bot Catalog:

HR

• Employee Onboarding Bot: Sends welcome emails, forms, and instructions to new hires, customized by role.
• Payroll Bot: Automatically processes hours worked, pay rates, and uploads the data to your payroll system or bank portal.

Finance & Accounting

• Invoice Entry Bot: Pulls invoice data from emails or documents and enters it into your ERP system.
• Dunning Letter Bot: Creates and sends follow-up letters for overdue accounts.

Customer Service

• Email Classification Bot: Sorts and routes incoming emails based on content so nothing falls through the cracks.
• Order Status Bot: Responds to order inquiries with real-time status updates.

IT & Admin

• Password Reset Bot: Handles routine password resets, freeing up your helpdesk.
• License Management Bot: Tracks and manages user software licenses.

These bots aren’t just automating one step of a process, they’re often handling entire workflows from start to finish.

Is It Hard to Set Up?

Not at all. Xerox makes implementation relatively painless. You can choose from off-the-shelf bots or request custom-built ones. A typical deployment takes about 5–8 weeks, and you don’t need to overhaul your infrastructure.

One of the biggest advantages of Xerox RPA is that you don’t need to do any coding. It’s delivered as a managed service through Capture and Content Services, so setup, configuration, and deployment are all handled for you.

Xerox works directly with your team to understand your needs and then builds out bots that fit into your existing systems. The process is designed to be seamless, fast, and low-maintenance on your end.

It’s a smart way to modernize without burdening your internal IT resources.

Why Businesses Are Turning to RPA Now

We’re seeing a huge uptick in interest for RPA, and it’s not hard to understand why. Between shrinking teams, growing workloads, and rising expectations for speed, many companies are at a breaking point when it comes to manual processes.

Here are some reasons clients are making the move:

• Reduce Errors: Bots don’t make data entry mistakes.
• Save Time: Employees get back hours of their day.
• Cut Costs: Up to 30% in process-related savings.
• Improve Compliance: With audit trails, data encryption, and access controls.
• Scale Easily: Add more bots as your business grows.

And while "automation" can sound intimidating, the bots are more like sidekicks than replacements. They take on the dull stuff so your people can do the work that matters.

Common Concerns: Will RPA Replace My Team?

This comes up a lot, and it’s totally valid. But here’s the thing: Xerox RPA isn’t about cutting headcount. It’s about reducing the mind-numbing work that no one wants to do. Most of our clients use RPA to support their teams, not shrink them.

It’s like adding another tool to your tech stack, one that lets your team work smarter. Plus, automating repetitive tasks means fewer errors, better turnaround times, and more bandwidth to focus on growth-oriented work.

How RPA Fits Into a Bigger Digital Strategy

RPA is one part of a broader movement: digital transformation.

Businesses everywhere are moving away from manual, paper-based processes. By combining RPA with other tools under the Xerox Digital Services umbrella, like content management and workflow automation, you get a more complete solution.

The goal isn’t just to save time. It’s to free your people up for more strategic work. Less data entry, more decision-making.

Is Xerox RPA Right for Your Business?

If you’re feeling stretched thin, constantly putting out fires, or struggling with outdated systems, it might be time to explore what automation can do.

Whether you're a finance director looking to streamline month-end close or an HR manager tired of manually onboarding employees, Xerox RPA can lighten the load.

And if you’re not sure where to start, that’s what we’re here for.

Let’s Talk About RPA for Your Business

If you’re interested in exploring Robotic Process Automation or have questions about whether it fits your current setup, we’re happy to help.

Contact STPT today for your free initial RPA consultation; our experts are ready to answer your questions and help you determine if RPA is the right fit for your organization. Let’s work together to make your workflows faster, smarter, and stress-free!