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Tired of unreliable printer service from your print vendor? See how Bluebonnet Feeds improved uptime and support with a smarter local solution.
When your team depends on reliable printing every day, slow service and constant supply headaches can quietly drag down productivity. That was the reality for Bluebonnet Feeds in Ardmore, Oklahoma.
After partnering with Strategic Technology Partners of Texas (STPT), they gained faster support, automated supply fulfillment, and more confidence in their print environment.
If you’re currently evaluating providers, read our guide, “5 Signs of a Quality Print Vendor.”
Below is a look at what changed for Bluebonnet Feeds and why it worked.
How Did STPT Help Bluebonnet Feeds Improve Printer Reliability?
Strategic Technology Partners of Texas (STPT) helped Bluebonnet Feeds improve printer reliability by performing an onsite print assessment, recommending the right Xerox device for their volume, and implementing e-valet for automatic supply fulfillment.
As a result, the customer experienced faster service response, fewer supply interruptions, and greater day-to-day printing confidence.
To understand what to look for in a provider, see “Top Questions to Ask Your Print Provider Before Purchasing.”
Summary of the Results
- Faster local service response
- Automatic toner shipments through e-valet
- Easier service call process
- Reduced print interruptions
- Greater confidence in printer uptime
About Bluebonnet Feeds
Bluebonnet Feeds is a feed store and animal nutrition business based in Ardmore, Oklahoma. They began working with STPT just over a year ago after looking for a more responsive and locally focused print partner.
Like many growing businesses, their printing needs are steady and color-heavy, which makes reliability and supply management especially important to daily operations.
What Problems Was Bluebonnet Feeds Experiencing?
Before partnering with STPT, Bluebonnet Feeds struggled with slow response times, frequent supply shortages, and a complex service process. With their high color print volume, these issues were even more noticeable and disruptive to the team.
After talking with the customer, STPT took note of a few key pain points:
- Service technicians took too long to arrive
- Supplies ran out too often
- High color usage increased pressure on their devices
- They wanted a local call center experience
- They needed a simpler way to submit service requests
These frustrations just piled up over time. Bluebonnet Feeds needed a new device and a better overall support experience sooner rather than later.
If your team is seeing similar warning signs, review “10 Red Flags to Look for in Your Printer Contract”.
How STPT Solved the Problem
STPT approached the situation the same way it does with every new customer: start by understanding the environment, then recommend a solution that fits the way the business operates.
Step 1: Onsite Print Assessment
STPT performed an onsite walkthrough to understand:
- What Bluebonnet Feeds was printing
- How much they were printing
- Why certain workflows mattered
This step was key to ensuring the solution was based on real usage rather than guesswork. By seeing the environment firsthand, the team could make more accurate equipment recommendations.
Step 2: Right-Sized Device Recommendation
After reviewing the data, STPT provided a proposal for a Xerox device that matched the customer’s color volume and reliability needs.
Instead of oversizing or undersizing the equipment, STPT matched the machine to the workload to keep performance consistent over time. Proper sizing plays a major role in reducing avoidable downtime.
Step 3: Simplified Service Call Options
One of Bluebonnet Feeds’ biggest frustrations was the service experience. So STPT walked the team through multiple easy ways to submit a service request, including their online portal and local support options.
This gave the customer flexibility and confidence that help would be easy to reach when needed.
Step 4: Implemented Automatic Supply Fulfillment
To address recurring supply shortages, STPT implemented e-valet managed print services. This system monitors toner usage and automatically ships supplies before the customer runs out.
By not having to manually order toner, Bluebonnet Feeds could avoid unexpected interruptions and stay focused on its business.
What Results Has Bluebonnet Feeds Seen?
Since partnering with STPT, Bluebonnet Feeds has experienced a smoother, more predictable print environment. With same-day service available within STPT’s territory and automated supply shipments in place, the team spends less time worrying about printers and more time focusing on their business.
Some of the biggest improvements include:
Faster service response
Because STPT provides local support, the customer no longer waits extended periods for help to arrive.
Hands-off supply management
With e-valet in place, toner shipments arrive automatically. The team no longer has to monitor levels or place manual orders.
Greater confidence in uptime
The customer shared that they feel more comfortable printing at higher volumes because they know downtime risk is lower with their new setup.
Clear, accessible communication
Bluebonnet Feeds appreciates having someone they can easily call and communicate with when questions come up.
Why the Partnership Works
Strong results require technology + good collaboration. Bluebonnet Feeds has been highly responsive and communicative, which helps STPT’s service team diagnose and resolve issues more efficiently.
From STPT’s perspective, this partnership works well because:
- The customer provides clear issue details
- Communication is timely and collaborative
- Service visits are better prepared the first time
Strong two-way communication gives technicians the best chance to resolve issues on the first trip, ultimately benefiting everyone involved.
Key Takeaways
- Local print service can significantly reduce downtime
- Automated toner fulfillment helps prevent supply interruptions
- Onsite assessments lead to better device fit
- Simple service portals improve the support experience
- The right print vendor partnership builds long-term confidence
Frequently Asked Questions
What is e-valet managed print services?
e-valet is STPT’s managed print services program that monitors printer usage, automates toner shipments, and provides proactive service support. The service helps reduce manual tasks and keep devices running consistently.
How does automatic toner replenishment work?
Automatic replenishment uses device monitoring to track toner levels. When supplies reach a preset threshold, the system triggers a shipment so the customer receives toner before running out.
Why does local printer service matter?
Local service typically offers faster response times, easier communication, and greater familiarity with the customer’s environment. Businesses see this translated into less downtime and quicker issue resolution.
How quickly can a print vendor respond to service calls?
Response time depends on territory and service structure. Providers with local technicians and call centers like STPT can often deliver same-day service within their primary coverage areas.
What types of businesses benefit most from managed print services?
Organizations with steady print volume, multiple devices, or frequent supply orders tend to benefit the most. Common industries include healthcare, education, legal, manufacturing, and retail operations.
Ready to Simplify Your Print Environment?
If your team is dealing with slow service, supply headaches, or unreliable printers, it may be time to take a closer look at your print setup.
Request a print assessment with STPT to see where your environment can improve.
Learn more about e-valet managed print services and how automated supply fulfillment works.
