What Products and Services Do We Offer?

Submitted by Karla Metzler on Tue, 12/15/2020 - 09:00

You might be scrolling through our learning center or product catalog thinking besides copiers, what can you provide me?

Of course, we do sell copiers and multifunction devices. As an Authorized Xerox Partner, we are licensed to sell a wide variety of Xerox machines, from a small desktop printer to a massive production unit.

If you have printing needs, we have a machine for you.

However, we want to provide you with more than just a printer. We want to equip you with the technologies to transform your machine into a workplace assistant.

Today we are going to provide a list of services we offer for Xerox users, or those who plan to make the switch to our Xerox machines, and those who are not using a Xerox device.

Services STPT offers

Services we offer for Xerox machines:

1. Managed Print Services

Through our managed print service called eValet, machine(s) get remotely monitored for service and supply related needs.

 eValet is a print management system, controlled from a centralized location, that allows users to:

Discover what machines are under and overutilized

Optimize your fleet to increase office productivity
Monitor and control printing costs to avoid overspending
Allows simplified billing with one invoice
Automatic toner shipment

EValet educates you on what your business is doing. From this data, you can make better buying decision or simply reallocate assets.

For example, if one employee is overprinting on their desktop printer, you can switch their machine with someone who is under printing on their device.

EValet allows for you to make financially conscious decisions for your business.

2. Apps to Increase Productivity

Most of the newer multifunction devices come with access to an app gallery with apps that can increase productivity and enhance office workflow.

There are apps for the education environment, healthcare, legal, medical, and more.

One of the most popular apps is the Xerox Translator app. This app allows you to translate your document from English to one of the 40+ different languages available. This app is the perfect solution for language barriers within the business or education environment.

These apps also allow you to connect your machine to the software you may already be utilizing, such as DocuSign, Salesforce, Blackboard, Scan to cloud services like Dropbox and OneDrive, and many more.

When utilizing these features, your machine can streamline repetitive or complex processes that often take up valuable time in your day.

3. Auto Toner Replenishment

Maintenance plans can be added to your machine to alleviate the stress of finding and purchasing toner as needed.

Customers who have owned a machine, or opted out of the maintenance plan, can attest to the high cost and inconvenience of monitoring supplies and replenishing them manually.

Our maintenance plans provide OEM toner. OEM is toner from the original equipment manufacturer, meaning it’s produced specifically for your machine.

Out of the four different types of toner, OEM is the highest quality.

Through the maintenance plan, we monitor your equipment's toner levels and ship them accordingly. For other supplies, such as fusers and drums, call and re-order when needed.

For service and supplies, call 800-569-0111

Once you receive the toner shipment, be sure to avoid the common mistakes people make with the auto-toner replenishment system.

For example, when toner is shipped to you for a designated device, ensure you are using the toner for the intended serial number (machine).

Also, do not change your toner when it says, “replace toner soon.” Soon can mean 20,000+ copies/prints are still available.

Only replace toner when the machine is completely out and says to “replace toner.”

4. Local Service Technicians

The maintenance plan also gives you access to local service technicians, ensuring you will always have a working machine.

We utilize our service team and Xerox local technicians that can service your machine quickly.

Xerox technicians have an average of 10+ years of experience with Xerox. Meaning, you can be confident that your machine will be taken care of.

Related reading: Who to call for service? Meet our service team

5. Document Management Software (and 3D printers!)

According to research, an average worker uses 10,000 pieces of paper each year, 45% going to waste.

With this much paper wasted each year, businesses need a way to track, analyze, and take action to control printing costs.

Y Soft’s Safe Q Enterprise Suite allows companies to quantify how much they are using and spending on printing each year.

Some benefits of the Safe Q enterprise suite are:

Track, analyze, and take action to control costs

Increase productivity by streamlining repetitive processes 
Reports that allow you to quantify how much you're spending per month

Along with these features, Y Soft offers a 3D printer for the education environment that is safe, secure, and easy to implement into lesson plans through the Online Academy.

The Online Academy provides pre-curated lesson plans, removing the stress of trying to figure out how to incorporate a 3D planner into teachings.

Those interested in Y Soft’s document management software, or the 3D printer, can contact us for more information, regardless of what brand your copier/printer is.

If you’re utilizing one of our Xerox branded copiers/printers, these are the services and features we can add to your multifunction device.

However, if you’re not ready to make the switch to a Xerox machine yet, we still have a few services that will benefit your business.

Services we offer for other major copier brands:

While we sell Xerox products, we can service other copier brands in a variety of different ways.

1. Managed Print Services

Through our managed print service called eValet, HP, Brother, and Lexmark A4 machine(s) get remotely monitored for service and supply related needs. A4 machines are smaller copiers that only print letter and legal.

From one centralized location, eValet  allows users to:

Discover what machines are under and overutilized
Optimize your fleet to increase office productivity

Monitor and control printing costs to avoid overspending
Allows simplified billing with one invoice
Automatic toner shipment

EValet educates you on what your business is doing. From this data, you can make better buying decision or simply reallocate assets.

EValet allows for you to make financially conscious decisions for your business.

2. Everyday Toner

Xerox offers affordable newly manufactured toner, called Everyday Toner, for most major copier brands.

Brother	Canon	HP	Kyocera
Ricoh	Sharp	Konica Minolta	Toshiba

Newly manufactured toner is one of the four different types of toner available. After OEM (original equipment manufacturer), newly manufactured is the second most reliable and quality made toner.

As long as they are purchased from a reputable company, like Xerox, this type of toner will work well for your business.

Those using non-Xerox devices can take advantage of toner made by a trusted copier company. These toners have an emphasis on quality, environmental safety standards, and affordability for the everyday user.

The Everyday Toner can be ordered through us.

3. Maintenance Plans for Non-Xerox Users

As previously stated, we can sell the Xerox Everyday toner to most major copier brands.

We can also service the non-Xerox A4 machines through a maintenance plan. A4 are smaller copiers that only print letter and legal. This way, we can monitor your equipment and send the everyday toner accordingly.

4. Y Soft’s Safe Q Enterprise Suite

An average employee prints around 10,000 pieces of paper each year. 45% of them go to waste. That is a lot of wasted money.

Regardless of what brand your copier/printer is, you’re going to need a way to track, analyze, and take action to control printing costs.

Y Soft’s Safe Q Enterprise Suite provides a solution to control your printing budget by allowing you to:

Track, analyze, and take action to control costs
Increase productivity by streamlining repetitive processes

Create reports that allow you to quantify how much you're spending per month

If you’re in the education environment, not only will you be able to better track printing costs, you can also utilize Y Soft’s 3D printer.

The Y Soft BE3D EDEE printer focuses on safety and security; you must have a valid ID to access the machine. The 3D printer’s design is enclosed, preventing injuries.

Through the online academy, you’ll receive pre-curated lesson plans that make utilizing the 3D printer pain-free.

If you would like to know more about the benefits of Y Soft or the 3D printer, contact us and we can answer any questions you may have.

More resources

After reading this article, you should understand what products and services we offer.

For more detailed explanations about what we offer, check out our learning center. We have many resources that can assist you when considering what products or services you may want to invest in.

When it comes to choosing a copier/printer and services that will fit your business needs, you’ll want to talk to a business consultant.

Once you discuss your specific needs, a business consultant will make sure you get the exact machine and services that will benefit you best.

If you want to inquire more about our services, reach out to us and one of our team members will get back to you shortly.