5 Signs You Are an Ideal Customer for STPT

Submitted by Karla Metzler on Fri, 9 Jan 2026 - 03:00

Finding the right copier/printer vendor is much like choosing a long-term business partner. You want someone who understands your goals, communicates clearly, and supports you long after the paperwork is signed. A copier contract isn’t something you enter lightly. Depending on your print setup, you may be working with that vendor for years. So, it makes sense to step back and ask a simple but important question:

“Are we actually the right fit for each other?”

At Strategic Technology Partners of Texas (STPT), we value fit just as much as you do. We understand that when expectations, needs, and values align, everything runs more smoothly, from installation to ongoing service.

But when the match is off, even small issues can cause unnecessary frustration and disrupt your entire workflow.

This blog is designed to help you figure out whether STPT aligns with what you’re looking for in a print vendor. If several of these signs resonate with you, there’s a strong chance we’d work well together. And if they don’t, that’s fine too. We’d rather set you up for long-term success than push a partnership that doesn’t make sense.

Table of Contents

Who This Blog Is For
Sign #1: You Want Your Equipment, Service & Supplies Managed by One Vendor
Sign #2: You Value Expert Guidance and Want a Trusted Advisor
Sign #3: You Want Productivity Features That Help Your Team Work Smarter
Sign #4: You’re Open to New Equipment, Training & Better Processes
Sign #5: You’re Ready to Invest in a Copier That Saves Time & Money Long-Term
When You Might Not Be an Ideal Fit
What Working With STPT Typically Looks Like
Conclusion

Who This Blog Is For

This guide is for businesses and organizations actively searching for a copier vendor and trying to determine which companies align with their needs, workflow, and expectations. If you’re looking for a long-term relationship and not just a one-time purchase, this article can help you decide whether STPT is a match for your business.

We also want to note that we’re not the perfect fit for every business. If your needs are small, your budget is tight, or you prefer DIY troubleshooting, you may be better served elsewhere. What matters most is that you find a vendor whose strengths match your priorities.

Sign #1: You Want Your Equipment, Service & Supplies Managed by One Vendor

One of the clearest signs someone is a good fit for STPT is when they value having everything handled through a single, trusted source. This includes things like equipment, service calls, toner, billing, and more.

Many businesses come to us after juggling:

A printer purchased from one manufacturer
Toner bought from a retail store
Service from a third party
Print management from yet another provider

Not only is this setup difficult to manage, it often leads to finger-pointing when something goes wrong. With STPT, everything runs through one streamlined relationship. You get:

One invoice
One phone number
One team responsible for your entire print environment

This also includes the maintenance plan, which provides OEM toner, access to tenured technicians, and ongoing support. If you see the value in a simplified, centralized approach, this is a strong sign you’d benefit from working with us.

Sign #2: You Value Expert Guidance and Want a Trusted Advisor

A great vendor relationship is built on trust, which grows from expertise, transparency, and communication.

Ideal STPT customers appreciate a consultative buying experience. They want a partner who will:

Ask about their print volume
Learn how many employees use their device
Consider available space
Understand the features or tools they rely on
Recommend the right equipment based on actual needs, not what’s most expensive

One promise we make is that we won’t recommend a machine that’s too small for your workflow or too advanced for your business. The goal is to match you with a device that supports you instead of draining your budget or complicating your operations.

If you’re new to STPT and want to learn more about us, we encourage you to explore our Learning Center, check out our product pages, or visit our Meet the Team page. Once you get to know who we are and how we approach our work, it becomes easier to see whether we’re the kind of partner you want supporting your business long-term.

Sign #3: You Want Productivity Features That Help Your Team Work Smarter

Ideal STPT customers are often looking for more than just print/copy/scan. They want features and tools that make work easier and help their team operate more efficiently.

Many of the Xerox multifunction printers we offer are built on ConnectKey technology, which features the Xerox App Gallery. Here, you can find apps and workflow enhancements such as:

Xerox Translator & Print – Translate documents in seconds
Xerox Auto-Redaction – Automatically redact digital documents

You can also find industry-specific tools for education, legal, and healthcare

Customers who see their copier as a productivity tool tend to thrive with STPT. They appreciate that a modern MFP can simplify their day, automate manual tasks, and support key workflows across their team.

Learn more about the benefits of printer apps here.

Sign #4: You’re Open to New Equipment, Training & Better Processes

We understand that change can feel uncomfortable, especially if you’ve used the same machine for years. But our ideal customers are open to learning, adapting, and embracing better tools.

When you invest in a new copier, especially if it’s your first commercial-grade device, there will be new features, new workflows, and new capabilities to explore. For this reason, we provide training at installationand ongoing support whenever questions come up.

Most customers tell us that once they’ve had a little time to get familiar with their new Xerox machine, they find it incredibly intuitive. What starts as a change ends up becoming an upgrade.

If you're open to learning and growing with the technology, it’s a strong indication we’ll be a good fit.

Sign #5: You’re Ready to Invest in a Copier That Saves Time & Money Long-Term

The ideal STPT customer understands the difference between upfront/initial cost and total cost of ownership.

Sure, retail printers may be cheap at first, but cost-per-print, frequent breakdowns, unreliable parts, and expensive toner can end up costing businesses far more than expected.

A commercial copier is an investment, but it’s one that pays off through:

Lower operating costs
Longer equipment lifespan
Reliable uptime
Higher-quality output
Automated supply shipments
Included service and repairs

When you lease or purchase through STPT, your service agreement gives you access to experienced technicians, immediate phone support, and automatic OEM toner shipments. Instead of worrying about when your printer will fail next, you get predictable and worry-free printing.

If you’re thinking long-term and prefer quality over the cheapest possible option, that’s a sign you’ll benefit from our approach and see a real return on your investment.

Learn more about the differences between retail and commercial copiers here.

Signs You Might Not Be an Ideal Fit

While we would love to help everyone, the truth is that some organizations don’t need a commercial vendor. In fact, some may not even be ready for one yet.

You’re likely not an ideal fit if:

You prefer to buy the lowest-cost equipment available
You only print a handful of pages each month
You’re committed to a non-Xerox brand
You want to manage service, toner, and troubleshooting on your own
You’re not interested in features or tools beyond basic printing

Being upfront about this helps us avoid mismatched expectations. It also helps us ensure you invest in the right solution for your needs, even if that’s not with us.

What Working With STPT Typically Looks Like

If the five signs above resonate with you, you might be wondering what the process of working with STPT actually involves.

Here’s a quick look:

Assessment: We learn about your current workflow, volume, pain points, and goals.
Recommendation: We match you with the right Xerox MFP for your needs and budget.
Installation & Training: Our team delivers, installs, and trains your team on the device.
Ongoing Support: With a service contract you get fast service, automatic toner shipments, and a single point of contact.
Long-Term Partnership: We continue to support your needs as your business grows.

If you’d like to explore our values, offerings, and team, visit our About Us page.

Think We Might Be the Right Fit? Let’s Talk.

Determining whether a vendor is the right match is just as important as choosing the right printer. If several of the signs above describe your business, there’s a good chance we could form a strong, long-term partnership built on trust, expertise, and reliable service.

If you want to discuss your print needs or just want guidance before making a decision, we’d be happy to help.

And if you want to continue your research first, feel free to download our Printer Buyer’s Guide for more helpful insights.