Service Tutorials

What is Duplex Printing? How To Print On Both Sides of the Paper

Submitted by Nolan Fowler on Fri, 12/06/2024 - 09:00

How do you print on both sides of the paper with a printer? 

Duplex printing, or double-sided printing, is something many people use with their printers and copiers. It can help you save paper and money! 

But figuring out how to do it can be tricky sometimes. There are two main ways to duplex print, and which method you choose may depend on your needs and goals. 

We’ve been a trusted local printer company in Texas since the 1980s, with a team that has over 200 years of combined experience in the industry. 

In this article, we’ll break down what duplex printing is, the different types, how to do it, and the benefits of printing on both sides of the paper. 
Printing on both sides of the page can look a little different based on your machine. Since we work closely with Xerox, we’ll share steps specifically for using a Xerox printer. 

How Do You Fix a Paper Jam? (Instructions)

Submitted by Joel Metzler on Mon, 11/25/2024 - 13:52

When it comes to common printer issues, none are quite as famous as the paper jam. It’s a term you’ve likely heard often if you’ve ever used a printer. Paper jams can be annoying, especially if you’re rushing to get an important document printed before a meeting. But, you might be wondering how to fix this pesky issue.

Fortunately, Strategic Technology Partners of Texas (STPT) is here to help.

With nearly 40 years in the printing industry, we’ve seen it all. We’ve serviced and fixed hundreds of printers, helping businesses like yours keep their documents flowing smoothly.

How to Clean Laser Printer Rollers

Submitted by Matthew Eberhart on Fri, 11/15/2024 - 10:30

You’re midway through printing an important report, and suddenly—jam! Your printer stops, displaying an error message that only adds to your frustration. Sound familiar?

At Strategic Technology Partners of Texas (STPT), we get it. For nearly 40 years, we've helped businesses resolve hundreds of printer issues, from minor jams to complex mechanical failures. With our extensive experience, we know that printer rollers are often the unsung heroes behind reliable printing, and keeping them clean is vital.

In this article, you’ll learn what printer rollers are, when and how to clean them, and tips to keep them functioning longer, so you can minimize those frustrating interruptions. Let’s get started.

What is a Printer Roller

Printer rollers are essential components in laser printers responsible for moving paper through the machine and ensuring print quality.

How to Clean Printer Heads on Your Inkjet Printer: A Complete Guide

Submitted by Matthew Eberhart on Fri, 11/01/2024 - 11:26

Are streaky, faded prints driving you crazy? A clogged print head could be to blame. Print heads, especially on inkjet printers, can clog over time, impacting the quality of your documents and photos.

As experts in print technology at Strategic Technology Partners of Texas, we’ve spent nearly 40 years solving printer issues just like this for our clients. We know the ins and outs of printers, from routine maintenance to complex repairs.

This article will walk you through why print heads clog, how to spot the signs, and easy steps to clean them—so you can get back to clear, crisp printing in no time.

Looking for tips on how to clean your printer? Our easy printer cleaning guide will show you the safe steps to get your printer shining again!

What Are Printer Drivers and Why Are They Important? 

Submitted by Joel Metzler on Thu, 10/03/2024 - 09:00
Video

 

What are printer drivers, and why are they important to your printer’s daily operation? 

If you’re like most people, you probably don’t know what a printer driver is and what role they play in the functioning of a printer/copier. 

Printer drivers play an essential role in the performance of your office machine and could end up being the root of the problem if your printer is malfunctioning. 

Understanding printer drivers is essential for ensuring your printer operates smoothly. Printer drivers are like translators, converting data into a format that the printer can understand and process. Without the right driver, your printer won't function properly.

Why is My Printer Offline? How to Fix It

Submitted by Joel Metzler on Fri, 09/13/2024 - 10:03

Are you trying to print an important document, but your printer has other plans? The "printer is offline" error seems to pop up at the worst times, right when you're rushing to finish that report or project. It's frustrating, time-consuming, and, quite frankly, can leave you feeling stuck.  

At Strategic Technology Partners of Texas (STPT), we get it. With nearly 40 years of experience, we've helped countless people just like you solve their printer woes. In this article, we'll tackle this problem head-on. We’ll explain what this error means and ways to fix it.

Let’s dive in and get that printer back online so you can get back to what really matters.

What Does the “Printer is Offline” Issue Indicate?

When your printer shows as offline, it means your computer isn’t able to communicate with the printer. This could happen for several reasons:

How to Scan a Document on a Printer (Instructions) 

Submitted by Karla Metzler on Fri, 07/26/2024 - 09:00
Video

 

Are you tired of fumbling through your printer's scanning process and unsure how to transfer scanned documents to your computer? You're not alone. Whether you're using a Windows or Mac computer, mastering the art of scanning documents is essential for both personal and professional tasks. It allows you to digitize your physical documents, making it easy to store, organize, and retrieve them.    

With nearly 40 years of expertise in the printer industry, we have helped countless customers navigate the complexities of document scanning.

In this article, we'll provide instructions on scanning documents from your printer to your computer (Windows, macOS, and ChromeOS) and four ways to scan from your printer’s control panel—including USB, email, shared folder, or the cloud. We'll also share tips and troubleshoot common issues for a seamless scanning experience.

How to Safely Clean Your Printer (Step-By-Step) 

Submitted by Nolan Fowler on Thu, 07/25/2024 - 09:00

"How do you properly clean a printer? How often should I clean it? Do I even need to?"

These are common questions that many printer owners will eventually ask. Cleaning your printer or copier is crucial when it's a machine you rely on every day for your business's document processes.

If you don’t clean your printer, you may encounter various service or print issues, which could lead to costly repairs or the need to replace the printer. Additionally, using incorrect materials to clean your printer could cause damage to the machine.

So, how do you clean your printer the right way?

A3 Printer vs. A4 Printer: What’s the Difference? 

Submitted by Mary Shamburger on Thu, 07/18/2024 - 09:00

Office printers/copiers are divided primarily into two categories: A3 and A4 machines.​

What are the differences between the two types of machines? And why should you be aware of them?

To get the right printer for your company, you need to understand whether you need an A3 or A4 machine. There are clear distinctions between the two.

As a vendor that has sold office printing equipment for almost 40 years, we’ve gathered the expertise necessary to inform you of the differences between A3 and A4 machines and summarize who would and wouldn’t be a fit for each.

A3 vs A4 Comparison Infographic

Let’s dive into the blog, starting with A3 machines first:

A Step-by-Step Guide to Replacing Your Xerox VersaLink C410/C415 Color Imaging Unit

Submitted by Matthew Eberhart on Fri, 07/05/2024 - 13:51
Video

 

You've spent hours perfecting a presentation or a project, only to find that your printer delivers lackluster results—faded colors, streaks, or smudges that mar your hard work.

These are signs that it’s time to replace your color imaging unit. Imagine the relief of crisp, vibrant prints once again filling your workspace without the hassle of troubleshooting every time you hit "Print."

At Strategic Technology Partners of Texas (STPT), we understand these frustrations all too well. With 35+ years of experience servicing printers, we've replaced thousands of color imaging units and ensured smooth operation for our clients.

Today, our seasoned technician, Matthew, will provide expert guidance on replacing the color imaging unit in your Xerox C410/C415 printers. He will take you step by step so you can learn how to perform this tricky maintenance task with ease.  

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