Service Tutorials

You’re midway through printing an important report, and suddenly—jam! Your printer stops, displaying an error message that only adds to your frustration. Sound familiar?

At Strategic Technology Partners of Texas (STPT), we get it. For nearly 40 years, we've helped businesses resolve hundreds of printer issues, from minor jams to complex mechanical failures. With our extensive experience, we know that printer rollers are often the unsung heroes behind reliable printing, and keeping them clean is vital.

In this article, you’ll learn what printer rollers are, when and how to clean them, and tips to keep them functioning longer, so you can minimize those frustrating interruptions. Let’s get started.

What is a Printer Roller

Printer rollers are essential components in laser printers responsible for moving paper through the machine and ensuring print quality.

What are printer drivers, and why are they important to your printer’s daily operation? 

If you’re like most people, you probably don’t know what a printer driver is and what role they play in the functioning of a printer/copier. 

Printer drivers play an essential role in the performance of your office machine and could end up being the root of the problem if your printer is malfunctioning. 

Understanding printer drivers is essential for ensuring your printer operates smoothly. Printer drivers are like translators, converting data into a format that the printer can understand and process. Without the right driver, your printer won't function properly.

Are you tired of fumbling through your printer's scanning process and unsure how to transfer scanned documents to your computer? You're not alone. Whether you're using a Windows or Mac computer, mastering the art of scanning documents is essential for both personal and professional tasks. It allows you to digitize your physical documents, making it easy to store, organize, and retrieve them.    

With nearly 40 years of expertise in the printer industry, we have helped countless customers navigate the complexities of document scanning.

In this article, we'll provide instructions on scanning documents from your printer to your computer (Windows, macOS, and ChromeOS) and four ways to scan from your printer’s control panel—including USB, email, shared folder, or the cloud. We'll also share tips and troubleshoot common issues for a seamless scanning experience.

Office printers/copiers are divided primarily into two categories: A3 and A4 machines.​

What are the differences between the two types of machines? And why should you be aware of them?

To get the right printer for your company, you need to understand whether you need an A3 or A4 machine. There are clear distinctions between the two.

As a vendor that has sold office printing equipment for almost 40 years, we’ve gathered the expertise necessary to inform you of the differences between A3 and A4 machines and summarize who would and wouldn’t be a fit for each.

Let’s dive into the blog, starting with A3 machines first:

You've spent hours perfecting a presentation or a project, only to find that your printer delivers lackluster results—faded colors, streaks, or smudges that mar your hard work.

These are signs that it’s time to replace your color imaging unit. Imagine the relief of crisp, vibrant prints once again filling your workspace without the hassle of troubleshooting every time you hit "Print."

At Strategic Technology Partners of Texas (STPT), we understand these frustrations all too well. With 35+ years of experience servicing printers, we've replaced thousands of color imaging units and ensured smooth operation for our clients.

Today, our seasoned technician, Matthew, will provide expert guidance on replacing the color imaging unit in your Xerox C410/C415 printers. He will take you step by step so you can learn how to perform this tricky maintenance task with ease.