Service Tutorials

The importance of regular upkeep cannot be overstated when it comes to maintaining the health of your office equipment. Among the various printer parts, the drum lens (or LED array lens) is a critical attention-worthy element. 

It’s the heart of your printer’s imaging system, responsible for transferring your documents and images onto paper with clarity and precision. But what happens when your prints start to lose their luster, and you see white lines that streak across your colorful documents? The culprit is often a dirty drum lens, signaling that it’s time for a thorough cleaning or even a replacement.

You’re on a deadline. You hit ‘Print’—and instead of crisp, professional-looking pages, your printer flashes an error code. Suddenly, you’re not just printing a report; you’re decoding a cryptic message from your machine. Frustrating? Absolutely. But you’re not alone.

At Strategic Technology Partners of Texas, we’ve been working with printers for nearly four decades. We’ve seen every error code, fixed every malfunction, and helped countless businesses keep their printers running smoothly. Printer error codes can feel like a secret language, but we’re here to translate.

By the end of this article, you’ll understand what printer error codes are, how they differ from simple error messages, and how to determine whether you can fix the issue yourself or need professional assistance. Let’s get into it.

Are you frustrated with your printer's scanning process and confused about how to transfer scanned documents to your computer? You're not the only one. Whether you use Windows, macOS, or ChromeOS, learning to scan documents effectively is crucial for both personal and professional purposes.

Scanning enables you to digitize documents, making them simpler to store, organize, and retrieve. It also plays a crucial role in going paperless, assisting businesses and individuals in reducing waste, and enhancing workflow efficiency. 

At Strategic Technology Partners of Texas (STPT), we’ve spent nearly 40 years helping businesses optimize their print and document management workflows. In this guide, we’ll provide:

How do you print on both sides of the paper with a printer? 

Duplex printing, or double-sided printing, is something many people use with their printers and copiers. It can help you save paper and money! 

But figuring out how to do it can be tricky sometimes. There are two main ways to duplex print, and which method you choose may depend on your needs and goals. 

We’ve been a trusted local printer company in Texas since the 1980s, with a team that has over 200 years of combined experience in the industry. 

In this article, we’ll break down what duplex printing is, the different types, how to do it, and the benefits of printing on both sides of the paper. 
Printing on both sides of the page can look a little different based on your machine. Since we work closely with Xerox, we’ll share steps specifically for using a Xerox printer. 

You’re midway through printing an important report, and suddenly—jam! Your printer stops, displaying an error message that only adds to your frustration. Sound familiar?

At Strategic Technology Partners of Texas (STPT), we get it. For nearly 40 years, we've helped businesses resolve hundreds of printer issues, from minor jams to complex mechanical failures. With our extensive experience, we know that printer rollers are often the unsung heroes behind reliable printing, and keeping them clean is vital.

In this article, you’ll learn what printer rollers are, when and how to clean them, and tips to keep them functioning longer, so you can minimize those frustrating interruptions. Let’s get started.

What is a Printer Roller

Printer rollers are essential components in laser printers responsible for moving paper through the machine and ensuring print quality.