Service Tutorials

It happens all the time: you have a big project coming up that requires a lot of printing, but you notice that your printer is low on toner a few days beforehand. 

Of course, you’re busy and forget all about it until the day before your project is due to be printed. You try to start printing, and the machine alerts: you need to replace your printer toner now.

Your machine won't work until the toner is replaced, so you have to replace the printer toner cartridge before you can start your print job.

Immediately, you panic. You’re not sure how to replace the printer toner on your Xerox machine, and you don’t have any time to spare to figure it out. 

That’s where our printer experts at STPT come in. 

You have a presentation scheduled in 30 minutes, and you’ve created some fabulous handouts for your team members so they can follow along.

Your printer can spit out documents in only a few seconds, so you should have plenty of time to print everything you need. You use AirPrint to send your documents from your MacBook to your printer automatically, and then you wait.

When you don’t hear the familiar whirring sound that tells you the printer is working, you decide to check and make sure everything’s going as planned. You walk over to your ominously silent printer…and your heart sinks. 

The network icon is not lit up. Your printer has somehow lost Wi-Fi connection, and you only have 15 minutes to solve the problem and print your documents for the presentation.

Unfortunately, we’ve all been here before.

How do you print on both sides of the paper with a printer? 

Duplex printing, which is the term used to define printing on both sides of the paper, is one of the more common print jobs consumers use in the printer/copier industry. 

However, it is not always easy to figure out how to do it. And there are two types of duplex printing whose steps will be different depending on which one you use. 

We’ve been a local Texas printer company since the 1980s and have a staff that includes over 200 years of combined experience in the industry. 

Where would printer security rank on your list of priorities in the workplace?    

If you’re like most companies, it’s probably somewhere between throwing away outdated food in your company refrigerator and cleaning up the coffee stain in the middle of the hallway.  

Translation: it’s near the bottom of your list.    

No matter what printer model you invest in, it’s almost inevitable that at some point you will have either a service issue or a service question that needs addressing. 

It can be something as simple as connecting your printer to WIFI, or something as significant as an intricate service issue.   

Because we’ve been a locally managed print vendor for over 35 years, we’ve seen just about everything when it comes to service issues and questions with printers. And for most of those issues, we’ve had the right answer to help address them.