What if I told you it was possible to get assistance from a trained printer service technician located anywhere in the country who can see and interact with your printer via a live stream from your phone?  

Well, Xerox’s Augmented Reality Support makes that aforementioned scenario come to life by using CareAR’s augmented reality platform, where a Xerox technician can see what you see and virtually diagnose and fix service issues without having to physically come to your location.   

As a locally managed print vendor that partners with Xerox and sells its products, we know firsthand how printer service issues can impede business operations and halt productive workflow.  

Typically, there are two options when it comes to choosing who to purchase a printer from.  

You can either buy a machine directly from a printer brand or through a local print vendor.  

“What’s the difference between buying from a local vendor as opposed to a printer brand? Don’t they sell the same products?”  

This is a common question that has multiple layers to it, and we will address some of those main concerns in this blog.  

No matter what printer model you invest in, it’s almost inevitable that at some point you will have either a service issue or a service question that needs addressing. 

It can be something as simple as connecting your printer to WIFI, or something as significant as an intricate service issue.   

Because we’ve been a locally managed print vendor for over 35 years, we’ve seen just about everything when it comes to service issues and questions with printers. And for most of those issues, we’ve had the right answer to help address them. 

Looking for the right multifunction printer for your office can be an overwhelming task due to the number of brands on the market and the research it requires.  

There’s a lot of tedious information that, if you’re not in the printing industry, can be difficult to comprehend, and might cause you to make a costly purchase that doesn’t perfectly meet your printing needs.  

Being a copier/printer vendor for 35 years has provided us with a vast amount of knowledge and experience when it comes to finding the right machine for a company’s office productivity goals.    

In a society that’s increasingly reliant on technology to conduct daily business tasks, the risk of a cyberattack has never been greater.  

You may think to yourself, “Yeah, but what does that have to do with my printer? I mean, it just, prints?”  

This is the type of thinking that could get you in trouble.  

Believe it or not, printer cyberattacks have become more common, and being proactive about the security of confidential documents is only increasing in importance.