How to Replace The 2nd Bias Transfer Roller On The Xerox AltaLink C8200/B8200 Series

Submitted by Matthew Eberhart on
Video

 

If your Xerox AltaLink C8200/B8200 Series copier is displaying a "Replace Second Bias Transfer Roll" message, you may be wondering what this component does and whether replacing it is something you can handle yourself. The good news is that this is one of the easier maintenance procedures on the C8200/B8200 Series and only takes a few minutes when you know where to look.

Like many customer-replaceable components inside Xerox devices, the second bias transfer roll plays an important role in the printing process. Replacing it when prompted helps maintain print quality and ensures your copier continues operating as designed.

At Strategic Technology Partners of Texas (STPT), we've serviced thousands of Xerox printers and copiers for more than 40 years.

What's Included in STPT's Base Service Plus Cost-Per-Copy (CPC) Plan?

Submitted by Byanka Ramos on

Ever wondered what’s truly covered in your printer service agreement? Even if you think you understand, many new and longtime customers still find themselves asking questions. In fact, it’s one of the most common questions we hear.

Maybe your printer needs service, your toner is running low, or you receive your monthly invoice and aren't quite sure what you're paying for. Those questions are completely understandable. Knowing exactly what’s in your service contract makes managing your printers easier and stops you from guessing about what's covered.

Over the 40 years we’ve been helping businesses keep their printers running efficiently, we've found that many questions about our Base Service Plus Cost-Per-Copy (CPC) Plan don't come from the service itself. Instead, they stem from simply not knowing what to expect.

This guide explains exactly what's included, what isn't, how the billing works, and whether the CPC Plan is the right fit for your business.

How Long Do Printers Last? (and How to Make Yours Last Longer)

Submitted by Keith Metzler on

When a printer starts jamming every other day or takes twice as long to finish a print job, it could be that your printer is simply getting old.

While replacing office equipment isn't something businesses plan to do often, holding onto a printer for too long can cost more than replacing it.

The thing is, there isn't a single lifespan that applies to every single printer. A home inkjet printer used a few times each month is different than a business MFP producing thousands of pages every week. The way a printer is used, maintained, and even the environment it's kept in all affect how long a printer will last.

Printer Problems: Should I Call IT or My Print Vendor?

Submitted by Keith Metzler on

A printer goes down in the middle of a busy workday.

When a printer goes down in the middle of a busy workday, it can cause serious disruptions. An office manager can’t print an invoice, a teacher can’t print classroom materials, and a healthcare office can’t scan a document.

The priority in this case is to get the printer issue resolved as quickly as possible so work can resume. But who do you call: IT or a print vendor?

Often, when something goes wrong with a printer, many organizations immediately contact their IT department, even when the issue may be better suited to a printer technician or hardware repair.

While printers are physical devices with moving parts, they're also connected to networks, cloud services, email systems, and security protocols. As a result, it isn't always obvious who should handle the problem.

Why Print Media Still Matters in a Digital World (And Why It's Making a Comeback)

Submitted by Byanka Ramos on

If you walked into a bookstore on a Saturday afternoon, browsed the magazine aisle at a grocery store, or noticed the growing popularity of vinyl records, you might think you've stepped back in time. In a world where nearly everything seems to be moving online, physical media is experiencing an unexpected resurgence.

At first glance, that might seem contradictory. After all, we have smartphones in our pockets, cloud storage for documents, streaming services for entertainment, and digital platforms for nearly every aspect of work and life. Despite this, people are still choosing physical books, printed marketing materials, vinyl records, and other tangible forms of media.

5 Best Printers for College Students (2026)

Submitted by Keith Metzler on

Starting college often means buying new laptops, textbooks, dorm essentials, and countless other supplies. However, an often-overlooked item is the printer. For many students, having reliable access to a printer can make life a lot easier throughout the school year.

While most colleges offer campus printing services, those costs can add up quickly. According to many university printing programs, students often pay per page once they exceed their allotted print credits. If you're printing research papers, study guides, lecture notes, scholarship applications, and class projects, those small charges can add up over the course of a semester.

Convenience is another factor. A personal printer gives students the flexibility to print whenever they need to, whether that's from a dorm room, apartment, library study session, or shared living space.

How to Replace the Transfer Belt Cleaner on a Xerox AltaLink B8200 Series Copier

Submitted by Matthew Eberhart on
Video

 

If your Xerox AltaLink B8200 Series copier is displaying a "Replace Transfer Belt Cleaner" message, you may be wondering what this component does and whether replacing it is something you can handle yourself. Fortunately, the process is relatively straightforward when you know where to find the part and how to install it correctly.

Like many maintenance items inside a Xerox copier, the transfer belt cleaner plays an important role in maintaining print quality and keeping the machine operating efficiently. Ignoring a replacement alert can eventually affect performance, which is why it's best to replace the component when prompted.

At Strategic Technology Partners of Texas (STPT), we've serviced thousands of Xerox printers and copiers across North Texas over the past 40+ years.

What Is e-Valet Cloud? Benefits, Features, and Who It's For

Submitted by Byanka Ramos on

If your organization or business is managing multiple printers at once, even a small disruption can pose security and financial risks unless you have a centralized way to manage them.

Maybe a printer disappears from a user's computer, or a driver update causes compatibility issues. These issues can unnecessarily burden IT, especially as security requirements continue to rise across industries such as healthcare, education, legal services, and government.

The challenge is becoming more common as businesses continue moving more of their technology infrastructure to the cloud. According to Quocirca's MPS Landscape Report, 42% of organizations operating mixed, multi-vendor printer fleets say their biggest challenge is securing printing across a hybrid workforce.

The 5 Best Budget Printers in 2026

Submitted by Nolan Fowler on
Video

 

When it comes to purchasing a printer, saving money is a top priority for most. This is especially true when you have a limited budget. But, you also don’t want to just purchase any cheap printer and have it break down when you most need it. You want a quality printer that won’t break the bank.

In this guide, we'll look at five of the best budget printers available in 2026 and explain who each model is best suited for. With 40+ years of experience in the printer/copier industry, we have broad knowledge of the various types of machines out there.

While we primarily work with businesses, we’ve evaluated printers across several brands and know what makes a printer both affordable and worthwhile.

While these may not be the only options available, they give you a good baseline of what's out there as you search for your next printer.

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How to Replace a Drum on a Xerox AltaLink B8200 Series Copier (Step-by-Step)

Submitted by Matthew Eberhart on
Video

 

If your Xerox AltaLink B8200 Series copier is displaying a "Replace Drum" message or your print quality has started to decline, you may be wondering whether replacing the drum is something you can do yourself. The answer is yes. However, it's important to do it carefully.

Unlike toner replacement, a drum is a more critical imaging component inside your copier. Improper handling can affect print quality or even damage the new drum. That's why following the correct procedure matters.

At Strategic Technology Partners of Texas (STPT), we've serviced thousands of Xerox printers and copiers throughout North Texas over the last 40+ years. Drum replacements are a routine part of maintaining production and office devices, and our technicians have performed this procedure countless times.

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